I get it. Sibu River Cruise is fairly new to you. Hence the reason I am making a bullet point list to help you understand everything quickly without a hassle.
Also check out on the FAQ section for more detailed information from bad weather to your personal safety.
Your health and safety are our utmost priority. To ensure your wellbeing, we highly appreciate your cooperation.
SAFETY
Refrain from moving around on the boat a lot. Running and jumping is strictly prohibited. The captain has the sole discretion to expel you from the boat if he thinks you are threatening your own or the other passengers' safety.
Watch out for your own belongings. Do not leave them unattended. We will not be responsible for your loss.
Life jackets can be found under the table. We encourage you to wear them.
FACILITIES
Self-brought food and beverages are strictly prohibited onto the boat.
Toilet is available at the back of the boat.
RAIN
We will put down curtains if it rains. It is advisable that you wear waterproof and anti-slip shoes. Bring an umbrella and raincoat as they will come in handy.
BOOKING
At the moment, pre-booking is only available from the Monday of that particular week. I.E. if you want to book a trip for next week, you will have to wait until next Monday to start your booking.
You can book a table for RM52 (4 PERSON MAX) if you are in a group or you can also opt for a free seat ticket for RM13 each person which allows us to arrange you randomly in a table with other passengers.
Seat selection is strictly prohibited for free seat ticket. We will try our best to put you and your companions together as long as you buy your tickets together in a single receipt.
If you pre-book a table, please present your confirmation receipt on the day upon your arrival so that we can direct you to your table.
Re-scheduling and cancellation of bookings are strictly prohibited.
PAYMENT
Your table will be reserved only after we received your payment.
You can buy your ticket by cash or by Sarawak Pay on site on the day. However, we cannot guarantee the availability of seats.
REFUND
All tickets are NON-REFUNDABLE. Please arrive at least 15 mins before departure.
If unfortunately we need to cancel a trip due to unforeseen circumstances, your ticket will be opened and carried forward to another favorable date of your choice, subject to availability.
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